Getting Started

How to get the HaloCare solution

From the very first discussions to making sure the right services are installed correctly in the home, HaloCare makes it as simple and convenient as possible.

Talk to us
Our solutions
img_getting-started_hero-1

Getting setup in the home

The HaloCare solution has been designed and developed to be set up with minimal disruption to everyday life. Here’s how it works: 

icn_advise-referral
1

Finding the right solution

The HaloCare process typically begins either with a self-referral, when a little extra support day-to-day would go a long way, or a referral to HaloCare might come from a trusted health professional.

Either way, the first step of the journey begins with you.

icn_phone-time
Clients will be introduced to the HaloCare team, who will arrange a visit at a convenient time.
icn_meating
Family members are included at every stage of the HaloCare journey, keeping everyone informed and included in the decision to bring HaloCare into the home.
icn_house-measurement
2

Consultant Visit

The Client Relationship Manager will arrive with photo identification and will access the rooms that are used frequently and take measurements

icn_clipboard
A detailed description of the services offered and how the system works will be provided. Clients will then have the opportunity to ask any questions.
icn_folder
The Client Relationship Manager will gather any other vital information that HaloCare needs to know.
icn_lightbulb
All parties to agree solutions to be implemented in the home.
icn_calendar
3

Installation

It's time to install the HaloCare solution. A HaloCare technician will handle the setup of the technology.

icn_technician
Clients will receive a welcome call from the Care Hub team, who will become familiar voices they can connect with at any time.
icn-testing
System goes into testing phase in week 1 and then goes live. 
The HaloCare solution is now fully installed. Our Care Hub team is available 24/7 to assist with any needs.

Thoughts from our customers and their families

“The Hub Team couldn’t do more for my Mum, the chats everyday really make a difference in her life and she knows HaloCare genuinely care about her”
“Unfortunately Mum had a bad fall but due to HaloCare’s excellent system and well thought out protocols, I was informed within minutes about her fall and that help was on the way”
"My parents are thrilled with HaloCare, they refer to the care hub team as their friends and find great solace in the fact that they are there for them anytime of the day or night”

FAQs

  • At HaloCare we recognise every individual's needs are unique, and so too should be their HaloCare package! Combine any of our service types together to create a bespoke service package that best meets your client's needs.

  • The HaloCare solution is fitted with an internal battery back-up which will kick-in and ensure the HaloCare service can remain active.

  • HaloCare does not require the client to have any technical abilities. The technology simply works in the background while the person continues with their activities of daily living. 
vital-sign-support-team

We'd love to hear from you

Submit your contact information and one of our Client Relationship Managers will be in touch to share more about how HaloCare can help.

Get in touch 
HaloCare HaloCare HaloCare HaloCare HaloCare HaloCare